Worst experience ever

My experience with Lichi was the worst experience I ever had with any shop.
I made my order and didn’t hear anything or received any confirmation email from the shop for three weeks.
When I contacted them, only then they informed me some of the items were out of stock so I confirmed I wanted a refund for these items but the other items ordered were never shipped, even after I contacted them by phone and by email.
Such a disappointment especially because the items I ordered were significantly urgent for me.
Will never go back to buy anything at this shop and would only recommend the others to stay away from this shop and not fall prey of another horrible experience with Lichi like the one I had.